Chipotle Mexican Grill

1347 N, W Hwy 377, Roanoke, TX 76262, USA

About Chipotle Mexican Grill

3.6 / 5

from reviews

Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. Steve Ells, founder and executive chairman, first opened Chipotle starting with a single restaurant in Denver, Colorado in 1993. The Chipotle in Roanoke, TX offers fresh, real ingredients and specializes in custom burrito bowls, burritos, tacos and salads either that you can cater for your next large event or order online and enjoy a meal without the wait.

Tim Bennight
March 26, 2020

We ordered a delivery through door dash and what we received was incorrect. We ordered 3 bowls (1 was great, 1 had 6 pieces of steak and not even half full, we did not even receive the 3rd bowl), we also ordered 2 burritos (both had completely different ingredients then what was labeled and supposed to have). I am usually not the person to complain however when you order $50 worth of food because the whole world is shut down from dine in, you would expect the business that remain open for pickup and delivery to shine. This was not the case. I called to speak with a manager, the individual that answered the phone initially was very uninterested that I needed to speak with a manager. So then I speak with Tye. He completely misunderstood the whole point and at first only tried to offer replacement of the 1 bowl that was missing. Eventually I think he said he would replaced 1 burrito and 2 bowls. But the whole order needs to be replaced because one of my family members didn’t even get to eat and all but one item was messed up. When I explained to him treat my wife didn’t get to eat, he was very condescending in his response. I have been a manager before and know how these situations are supposed to be handled and in this case, I am unhappy. I have reported this to their website and am awaiting response. I will update review upon receiving updates.

GA Powerwash
September 09, 2020

Beware of online orders. Messed up our order and was told to I should come in if I wanted order to be right. Thanks, Manager AMANDA !!

Elisabeth Isbister
September 08, 2020

Good food friendly staff

August 29, 2020

Really nice people and the food is great! I love to get the bowl with Carnitas. My other favorite is the Carnitas quesadilla.

Taylor H
September 09, 2020

We were in the area and thought we'd pick up Chipotle on the way home. Bowls were completely thrown together and missing guacamole that I paid for. Definitely disappointed and won't be coming back.

Our Address

1347 N, W Hwy 377, Roanoke, TX 76262, USA

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